Elements and Performance Criteria
- Undertake management audit
- Scope and objectives of the management audit are determined in consultation with key stakeholders.
- Methodology, instruments, and baseline data (to be used for comparison) are determined.
- Expert advice and assistance are arranged as required.
- Management data is gathered, collated and circulated to stakeholders for comment in accordance with determined scope and methodology.
- Results are analysed, strengths identified and recommendations formulated to improve management performance.
- A management audit report is prepared and presented in accordance with organisational requirements.
- Review governance arrangements
- Legislation, policies, standards and guidelines impacting on public sector governance are identified and key requirements are extracted.
- The organisation's governance framework is analysed to identify parameters and compare them to legislative and organisational requirements.
- Data is analysed to evaluate the organisation's deployment of its governance framework.
- Analysis is conducted of previous reviews, audits or self-assessments to see how the organisation has measured and analysed the effectiveness of the governance framework and how/whether the organisation has learnt from the experience.
- The effectiveness and compliance of the governance framework is determined, shortcomings are identified and recommendations formulated to incorporate learning from previous reviews and improve processes and practices where required.
- Recommendations are discussed with management and staff, feedback is incorporated and a report is prepared and presented in accordance with organisational requirements.
- Benchmark organisational performance
- A benchmarking model is designed in accordance with the organisation's core business, functions and desired objectives/outcomes.
- Research is conducted to establish benchmarks for the measurement of organisational performance in key result areas determined by the organisation.
- A process is established and managed to conduct the benchmarking exercise.
- Networking and consultation are undertaken with staff in the areas to be benchmarked, to gather information and provide support to ensure outcomes are valid, reliable and useful for improving performance.
- Data is gathered and analysed against benchmarks, and results are discussed with staff and management and presented in accordance with organisational requirements.
- Benchmarking report is written to meet audience needs and contains recommendations for improvement and an implementation model that meets organisational requirements.